Firstly the personnel staff at Lightwater Valley would look at the vacancies available and find what staff they need and where in the park. They would put an advertisement in the local press, explaining the job and it’s role and also the salary.
Sometimes they would put the advert on their web site or in local schools and colleges.
People, who may be interested in the vacancy, will telephone the personnel department at Lightwater Valley, who will then arrange for an application form to be sent out to the applicant.
Once the application has been filled in and returned to personnel, they in turn will send out a brief letter or possibly make a telephone call, to arrange an interview time and date.
The interview will take place with the presence of management staff, who will ask questions to the candidate.
The interview is scored on a 1 to 10 ratio, on a personal judgement by the interviewee.
They are scored on appearance, manner, punctuality, confidence, maturity and availability.
The Short List
Lightwater Valley short list, by selecting the person whom has scored highly in their estimations.
They will have a discussion with other members of staff, and when the interviewee is happy with the selected candidate, he will then ask the applicant to go back a second time for a short induction period.
The induction usually takes place in the theatre at Lightwater Valley, where trained personnel take the candidate and talk through various rules and regulations, i.e. health and safety, fire escapes and food hygiene certification.
They also talk about the general running of the theme park, and where various places are within the park, for example where first aid is situated or lost property.
They will also discuss any additional training, which would be needed for the catering outlets and the retail section.
How do they know they have appointed the right person for the job?
The personnel department knows when they have appointed the successful candidate when; they are punctual for work smartly dressed well-mannered confidant and come to work with a smile on their face.
Why do you think you would be suitable for the job?
I think I would be suitable because I live in Ripon and would be able to get to work, I also feel I am confident, hardworking and like meeting different people, I also have a good track record in my last job and I am willing to learn new things.
What are your future plans (I.e. Management)?
To go on to further study and have a part time job to finance my social time and any things I may want. I would not want to management at Lightwater Valley as I would not want the reasonability at a young age and also it’s just a part time seasonal job which is well suited for my needs.
Would your application be successful?
Yes it has, as I am working for Lightwater Valley
How does your application relate to the job description?
The application form has a clear section where it asks your 1st chose of work and your 2nd chose if you’re first was not successful. Also when interview you would be interviewed by the manager of the department selected.
Analysis of questions 11, 12
11) How do you know you’ve made a successful appointment?
Catering employee:- x
Catering supervisor/head chef: – confident with the person’s punctuality, abilities, enthusiasm.
Catering assistant manager:- confident with the person’s punctuality, abilities, enthusiasm, track record with work and results from interview.
12) What procedures do you face before employing someone?
Catering employee:- x
Catering supervisor/head chef:- Interview, training/induction, trail basis.
Catering assistant manger:- Interview, training/induction and their capabilities and enthusiasm, trail basis
Why is it important for Lightwater Valley to have set procedures before employing?
It is important as the business will be employing the person and if the person is not suited it can cost the business money for things like indication, and the time the mangers spend sorting things out. Also any body can apply for a job and they will need to filter the people down by doing some basic test for example an exam on customer service e.t.c
The manger interviewing the person may be impressed by their punctuality and presentation, and also the track record of the person (I.E criminal record) they may feel the person will suit without a thorough interview.
Nowadays most larger organisations employ professional training officers to run training programmes for employees.
Training is divided into two main categories:-
On the job training
This means that the employee acquires their training or development in the workplace itself. For many people they enjoy the direct link with their job and can see more clearly how relevant the training or development is to the performance of the job.
Off the job training
This means attending courses which may be in a college or a training centre away from the workplace .This type of training is important to an employee’s career development as well as being an integral part of a training programme
What type of training does Lightwater Valley carry out?
The training is done before the start of the season and takes a full weekend, the training takes place at Lightwater Valley in the theatre and is run by the qualified management who have qualifications in assessment of food hygiene and health and safety. They expect the staff to take notes from the session and the programme is run as shown:-
9am :- Get people inside theatre and hand out relevant handbooks and information.
10am:- Start with an introduction from General manager
11am:- Start Health and Safety (I.E manual handling e.t.c)
2pm:- Back to theatre for rules and legislation set by Lightwater valley (Lockers, notice boards, money rules e.t.c
4pm:- quick break
430pm:- COSSH and handling/storing of chemicals
Sunday (Training in the different departments) (Food hygiene e.t.c)
Purpose of Training
Lightwater Valley feel that it is important to train staff due to the Likelihood of an accident occurring if there was no training, they will not let a member of staff work without the sufficient training, as it is dangerous not only to the employee but the people working with.
Training is for the employee to learn new skills in order to carry them out in the job; it is very common for business to train staff and is part of an aim for the business. The training may take one hour or one day depending of the size and structure of the business.
In Lightwater Valleys case it’s is 2 days training as there are so many workers to train and being so many different departments to split down they may have to run the training over several weekends as they may not be able to fit all the staff into one weekend.
Analysis of the recruitment procedure of Lightwater Valley
From being through the recruitment process I can see how effective the method of recruiting is. I think it is a good procedure do to there being a lot of staff to go through and also being a good method. It is also easier for the management who employ the staff for the different departments as they do no have to put the staff through serious exams and make it harder for not only there selves but the candidates.
A disadvantage of the recruitment procedure is being long and drawn out as they first need to advertise then interviews and then induction and it can be very time and money consuming but most recruitment processes is like that.
Judgement of the success of my application
When I applied for the job I told the truth about myself and got other people to read it and make sure it’s correct which it was. I think my application was successful as I got the job .I also thought I would be successful as I said when I could work and said that I was polite and confident which is what an employer would expect form a candidate.
I also said I was a student willing to work weekends and that is what they mainly look for as I would be able to work the summer holidays and any other holidays, also Lightwater Valley is know for being one of the highest employers in the Ripon and Northallerton area..
Other Training Methods
I think they could change their training methods as it is hard for them to train all the staff in a set amount of time with a set amount of money. They could maybe open a centre for all the theme parks to train their staff this would be good as it would save money and maybe be easier on the management due to them spending a lot of time training.
They could maybe train the staff while they work, these could be affective but if the park is busy it may not work very well. Also with the use of ICT they could create a program so that employees could go through their health and safety and food hygiene on a computer and then be tested on it to get the certification.